Malaysia PDPA 2010 Compliance

Privacy Policy toko123 –
Malaysia Player Personal Data Protection

Toko123 is committed to protecting your privacy and personal data. This policy explains how we collect, use, store and protect your information in accordance with the Personal Data Protection Act 2010.

Effective Date: 1 January 2026  ·  Version 2.1

256-bit SSL Encryption

All data you share with toko123 is protected with bank-grade encryption, the same standard used by major financial institutions.

PDPA 2010 Compliance

Toko123's privacy policy is fully compliant with Malaysia's Personal Data Protection Act 2010 and is updated in line with legal developments.

No Sharing Without Consent

Your personal data will not be sold or shared with third parties without your explicit consent, except as required by law.

Full Control Over Your Data

You have the right to access, correct, or delete your personal data at any time through your toko123 account.

1

Introduction

Toko123 ("We", "Platform") respects the privacy of every user on our platform. This Privacy Policy explains how toko123 collects, uses, processes, stores and protects the personal information you provide when using toko123.fun and all related services.

By using the toko123 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

Legal Compliance: toko123's Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection legislation in force in Malaysia.


2

Personal Information We Collect

Toko123 collects your personal information through several channels — primarily during the account registration process, platform usage and communications with our support team. The types of information we collect are as follows:

Personal Identity Information:

  • Full name as per identity card or passport
  • Date of birth and gender
  • Identity card number (MyKad) or passport number
  • Current residential address
  • Photo or identity document for KYC verification

Contact & Account Information:

  • Active email address
  • Mobile phone number
  • Username and password (stored in secure hashed format)
  • Bank or e-wallet details for transaction processing

Platform Usage Information:

  • Gaming history and financial transactions
  • IP address and device information used
  • Browser session data and cookies
  • Activity logs and platform access timestamps
Data Category Purpose of Collection Retention Period
Personal Identity KYC Verification & Legal Compliance 7 years after account closure
Financial Information Deposit & Withdrawal Processing 7 years for audit records
Usage Data Platform & Security Improvement 2 years from collection date
Device & IP Information Fraud Detection & Security 1 year from login date
Cookies & Sessions User Experience & Analytics 30 days to 1 year

3

How We Use Your Data

Toko123 only uses your personal data for legitimate and necessary purposes. Every use of data has a clear justification and does not exceed what is required for that purpose.

  • Account Management — Securely create, verify and manage your member account
  • Financial Processing — Process deposit and withdrawal transactions accurately and securely
  • Identity Verification (KYC) — Meet legal compliance requirements and prevent fraud
  • Customer Support — Resolve enquiries and issues you report to our team
  • Platform Security — Detect and prevent fraudulent activity, hacking and abuse
  • Service Improvement — Analyse usage patterns to improve the user experience
  • Promotional Communications — Send promotional offers and information (with your consent only)
  • Legal Compliance — Fulfil applicable legal and regulatory obligations

Marketing: You may withdraw consent to receive marketing communications at any time through your account settings. Withdrawing consent does not affect data processing for other lawful purposes.


4

Data Storage & Security

Toko123 takes comprehensive security measures to ensure your personal data is always protected against unauthorised access, disclosure, alteration or destruction.

The technical security measures we employ include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and toko123 servers
  • Passwords and sensitive data are stored in hashed format using strong cryptographic algorithms
  • Two-factor authentication (2FA) is available for all member accounts
  • Continuous 24/7 security monitoring by our cybersecurity team
  • Server infrastructure protected by multi-layered firewalls
  • Regular security testing by independent testing teams

Your data is stored on servers located in certified data centres that meet international security standards. Internal access to member personal data at toko123 is restricted to staff who require it to perform their duties, with full access logging for audit purposes.

Security Notice: If toko123 detects any data breach that may affect your personal information, we will notify you within 72 hours in accordance with applicable compliance requirements.


5

Data Sharing with Third Parties

Toko123 does not sell, rent or trade your personal data to third parties for their marketing purposes. However, there are certain situations where we need to share your data with specific parties for legitimate operational purposes:

  • Payment Service Providers — Transaction information required to process your deposits and withdrawals via FPX, TNG eWallet, DuitNow and partner banks
  • Game Providers — Game session data required to operate games from providers such as Pragmatic Play and Evolution Gaming
  • Identity Verification Services — Information required for the KYC process through approved identity verification providers
  • Legal Authorities — Data required by police, courts or regulatory bodies when mandated by Malaysian law

All third parties who receive your data are bound by strict confidentiality agreements and are required to use that data only for purposes agreed upon with toko123.


6

Your Rights Regarding Personal Data

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data held by toko123:

  • Right of Access — You may request a copy of the personal data we hold about you at any time
  • Right to Rectification — You may request correction of inaccurate or incomplete data
  • Right to Erasure — You may request deletion of your data under certain circumstances, subject to our legal obligations
  • Right to Restrict Processing — You may request that we restrict how we use your data in certain situations
  • Right to Withdraw Consent — You may withdraw consent for specific processing at any time without affecting core services

To submit any request regarding your data rights, contact the toko123 privacy team via live chat or our support email. We will process your request within 14 business days.

How to Submit a Request: Log in to your toko123 account and contact customer support via live chat, specifying the type of data request you wish to submit.


7

Cookies & Tracking Technology

Toko123 uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions and analyse how the platform is used.

Types of Cookies We Use:

  • Essential Cookies — Required for core platform functions such as session verification and login security. These cookies cannot be disabled
  • Preference Cookies — Save your personal settings such as language preference and theme for a smoother experience
  • Analytics Cookies — Collect anonymised usage data to help us understand how the platform is used and make improvements
  • Security Cookies — Used to detect suspicious activity and protect your account from unauthorised access

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some toko123 platform features.


8

Children's Data Protection

The toko123 platform is restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If toko123 discovers that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered an account at toko123 are encouraged to contact our support team immediately.


9

Privacy Policy Amendments

Toko123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments or new legal requirements. Any amendments will be posted on this page with an updated effective date.

For significant changes affecting how we use your data, toko123 will provide advance notice via email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.


10

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how toko123 handles your personal data, our privacy team is ready to assist.

  • Live Chat 24/7 — The fastest way to receive an immediate response
  • Support Email — [email protected] (response within 2 business days)
  • Via Account — Login and use the internal support ticket system

Data Protection Officer: For formal complaints relating to personal data protection, you may also refer to the Department of Personal Data Protection Malaysia (JPDP) through their official channels.

Why Your Privacy is Safe at toko123

We do more than comply with the law — we make data protection a priority in every operational decision we make.

Integrated Data Storage

Your data is stored in a purpose-built integrated system with layered access controls — only authorised personnel can access your information.

Regular Security Audits

Toko123 conducts independent security audits on a regular basis to ensure our infrastructure and data handling practices consistently meet the highest standards.

Data Deletion Upon Request

When you close your toko123 account, personal data no longer required for legal purposes will be deleted in accordance with our data retention schedule.

Your Data is Protected at toko123

Play with Peace of Mind — Your Privacy is Protected

Sign up today and enjoy a gaming platform that is not only fun, but safe and fully respectful of your privacy.

256-bit SSL Encryption Malaysia PDPA Compliance No Sharing Without Consent
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